VITARA Reference Guide: Reform Management Specific Topics: Managing a Reform Program

Manuals & Guides, May 13, 2024

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Part of a series of Virtual Training to Advance Revenue Administration (VITARA) reference guides developed from VITARA online modules.
Provides practical advice and tips to ensure tax administration reforms are delivered successfully.
Reviews tools and methods across planning, monitoring, and reporting of reform programs and projects.
Addresses risk management, change control, and resolution of issues.
Elaborates on approaches to resource reform programs with:
- adequate funds,
- skilled people,
- information technology,
- other assets.
Explains how to manage tensions that may arise during reform implementation.
Describes advance preparations required for upcoming changes and support mechanisms needed for successful change management.
Concludes with a chapter on post-implementation evaluation.

Planning reform programs and projects:
- tools and methods for structured planning and sequencing of reform activities.
- emphasis on aligning resources (funds, people, IT, assets) with reform objectives.
Monitoring and reporting:
- methods for tracking progress and reporting outcomes throughout the reform lifecycle.
Risk management and change control:
- approaches to identify, assess, and mitigate project and program risks.
- procedures for change control and resolving implementation issues.
Resourcing and capacity:
- guidance on ensuring funding, staffing, and technical capacity are in place for reforms.
Managing stakeholder tensions:
- strategies to handle differing priorities and conflicts that emerge during reform efforts.
Advance preparation and support mechanisms:
- recommendations on preparatory activities and ongoing support systems required for change management.
Post-implementation evaluation:
- how to conduct evaluations after reforms are implemented to assess outcomes and lessons learned.

Subjects:
- Asset and liability management
- Economic and financial statistics
- Revenue administration
- Tax administration core functions
Keywords:
- implementation evaluation
- management process
- project evaluation
- reform program head
- reform program management unit
- Tax administration core functions
- Tax administration revenue administration domestic revenue mobilization reform project management change management reform leadership communication critical success factors project risks