{
  "title": "Collections and Arrears Management (CAM)",
  "sourceUrl": "https://www.imf.org/en/capacity-development/training/icdtc/courses/cam",
  "canonical": "https://www.imf.org/en/capacity-development/training/icdtc/courses/cam",
  "overlayPath": "/en/capacity-development/training/icdtc/courses/cam/index.md",
  "summary": "Collections and Arrears Management Training Program Collections and Arrears Management (CAM) A key aim of tax administration is to attain high rates of voluntary on-time payment and low incidence of tax arrears.",
  "publishDate": "2023-09-06",
  "sections": [
    {
      "heading": "Overview",
      "content": "- The training program Collections and Arrears Management (CAM) focuses on attaining high rates of voluntary on-time payment and low incidence of tax arrears.\n- Emphasis on both preventing arrears and effectively managing arrears when they arise.\n- At completion, participants will be equipped with tools to support them in management of Collections and Arrears."
    },
    {
      "heading": "Areas Covered",
      "content": "- Smarter Debt/Arrears Collection\n- Payment Thinking\n- Accounts Receivable essentials\n- Legal Framework\n- Understanding your Arrears\n- Arrears Prevention\n- Arrears Management"
    },
    {
      "heading": "Target Audience and Qualifications",
      "content": "- Target audience: Managers and senior staff working in the Arrears or Debt Management areas.\n- Qualifications: No formal qualifications are necessary, but participants should have at least five years experience in a tax authority."
    },
    {
      "heading": "Course Objectives and Learning Approach",
      "content": "- Provide exposure to the fundamentals of effective and efficient payment and collections systems to minimize the occurrence of arrears.\n- Present world best practices in treating arrears, including the use of emerging technologies and behavioral insights.\n- Include group participation leading to each participating country developing an action plan to take back to their respective countries for consideration and implementation."
    },
    {
      "heading": "Expected Outcomes and Tools",
      "content": "- Practical tools and approaches for management of collections and arrears.\n- Action plans developed through group participation for country-level consideration and implementation."
    }
  ],
  "bullets": [
    "The training program Collections and Arrears Management (CAM) focuses on attaining high rates of voluntary on-time payment and low incidence of tax arrears.",
    "Emphasis on both preventing arrears and effectively managing arrears when they arise.",
    "At completion, participants will be equipped with tools to support them in management of Collections and Arrears.",
    "Smarter Debt/Arrears Collection",
    "Payment Thinking",
    "Accounts Receivable essentials",
    "Legal Framework",
    "Understanding your Arrears",
    "Arrears Prevention",
    "Arrears Management",
    "Target audience: Managers and senior staff working in the Arrears or Debt Management areas.",
    "Qualifications: No formal qualifications are necessary, but participants should have at least five years experience in a tax authority.",
    "Provide exposure to the fundamentals of effective and efficient payment and collections systems to minimize the occurrence of arrears.",
    "Present world best practices in treating arrears, including the use of emerging technologies and behavioral insights.",
    "Include group participation leading to each participating country developing an action plan to take back to their respective countries for consideration and implementation.",
    "Practical tools and approaches for management of collections and arrears.",
    "Action plans developed through group participation for country-level consideration and implementation."
  ],
  "alternates": {
    "markdown": "/en/capacity-development/training/icdtc/courses/cam/index.md",
    "json": "/en/capacity-development/training/icdtc/courses/cam/index.json",
    "bundleManifest": "/en/capacity-development/training/icdtc/courses/cam/bundle-manifest.json"
  },
  "generatedAtUtc": "2026-09-29T16:34:13.175Z"
}