## Tax Collection and Arrears Management (TCAM)

## Source details

**Canonical URL:** [Tax Collection and Arrears Management (TCAM)](https://www.imf.org/en/capacity-development/training/icdtc/schedule/jv/2024/tcamjv24-11)

## Other formats

- [Markdown version](/en/capacity-development/training/icdtc/schedule/jv/2024/tcamjv24-11/index.md)
- [Structured JSON version](/en/capacity-development/training/icdtc/schedule/jv/2024/tcamjv24-11/index.json)
- [Bundle manifest](/en/capacity-development/training/icdtc/schedule/jv/2024/tcamjv24-11/bundle-manifest.json)

## Bibliographic details
- Session: JV 24.11
- Location: Vienna, Austria
- Dates: April 29, 2024 - May 3, 2024 (1 week)
- Delivery method: In-person Training
- Primary language: English
- Status: Deadline passed

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### Target audience and qualifications
- Target Audience: Managers and senior staff working in the Arrears or Debt Management areas.
- Qualifications: No formal qualifications are necessary, but participants should have at least five years experience in a tax authority.
- Deadline passed
- Session No.: JV 24.11
- Location: Vienna, Austria
- Date: April 29, 2024 - May 3, 2024 (1 week)
- Delivery Method: In-person Training
- Primary Language: English

### Course description
- A key aim of tax administration is to attain high rates of voluntary on-time payment and low incidence of tax arrears.
- The course emphasizes both effective management of arrears when they arise and prevention of arrears.
- Areas covered during the workshop include:
  - Smarter Debt/Arrears Collection
  - Payment Thinking
  - Accounts Receivable essentials
  - Legal Framework
  - Understanding your Arrears
  - Arrears Prevention
  - Arrears Management
- At the completion of the workshop participants will be equipped with tools to support them in management of Collections and Arrears.

### Course objectives and learning approach
- Primary objective: Provide participants exposure to the fundamentals of effective and efficient payment and collections systems to minimize the occurrence of arrears.
- Coverage of world best practices in treating arrears, including:
  - Use of emerging technologies
  - Behavioral insights
- Learning methods:
  - Group participation
  - Development of an action plan by each participating country to take back for consideration and implementation

---


## References

- [In-person Training](https://www.imf.org/en/capacity-development/training/icdtc/delivery-methods)
- [Core Elements of Banking Supervision (CBS)](https://www.imf.org/en/capacity-development/training/icdtc/schedule/at/2027/cbsat27-10)
- [Advanced Government Finance Statistics (GFS-A)](https://www.imf.org/en/capacity-development/training/icdtc/schedule/ce/2026/gfs-ace26-45)
- [Fiscal Sustainability (FS)](https://www.imf.org/en/capacity-development/training/icdtc/schedule/ce/2026/fsce26-38)
- [Safeguards Assessments of Central Banks (SAC)](https://www.imf.org/en/capacity-development/training/icdtc/schedule/at/2026/sacat26-30)
- [Macroeconomic Management in Resource Rich Countries (MRC)](https://www.imf.org/en/capacity-development/training/icdtc/schedule/ce/2026/mrcce26-44)

_Source: https://www.imf.org/en/capacity-development/training/icdtc/schedule/jv/2024/tcamjv24-11_