## Virtual : Collections and Arrears Management (CAM)

## Source details

**Canonical URL:** [Virtual : Collections and Arrears Management (CAM)](https://www.imf.org/en/capacity-development/training/icdtc/schedule/sa/2021/camsa21-31v)

## Other formats

- [Markdown version](/en/capacity-development/training/icdtc/schedule/sa/2021/camsa21-31v/index.md)
- [Structured JSON version](/en/capacity-development/training/icdtc/schedule/sa/2021/camsa21-31v/index.json)
- [Bundle manifest](/en/capacity-development/training/icdtc/schedule/sa/2021/camsa21-31v/bundle-manifest.json)

## Bibliographic details
- Session: SA 21.31V
- Location: New Delhi, India
- Dates: July 12-16, 2021 (1 week)
- Delivery method: Virtual Training
- Primary language: English

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### Invitation and Logistics
- Session No.: SA 21.31 V
- Location: New Delhi, India
- Date: July 12-16, 2021 (1 week)
- Delivery Method: Virtual Training
- Primary Language: English

### Target Audience and Qualifications
- Target Audience:
  - Managers and senior staff working in the Arrears or Debt Management areas.
- Qualifications:
  - No formal qualifications are necessary, but participants should have at least five years' experience in a tax authority.

### Course Description — Scope and Topics
- Purpose:
  - Support tax administrations to attain high rates of voluntary on-time payment and low incidence of tax arrears, while focusing on effective management of arrears when they arise and on preventing arrears.
- Areas covered during the workshop include:
  - Smarter Debt/Arrears Collection
  - Payment Thinking
  - Accounts Receivable essentials
  - Legal Framework
  - Understanding your Arrears
  - Arrears Prevention
  - Arrears Management
- Completion outcome:
  - Participants will be equipped with tools to support them in management of Collections and Arrears.

### Course Objectives and Learning Approach
- Objectives:
  - Provide exposure to the fundamentals of effective and efficient payment and collections systems to minimize the occurrence of arrears.
  - Present world best practices in treating arrears, including the use of emerging technologies and behavioral insights.
- Learning methods:
  - Group participation leading to each participating country developing an action plan to take back to their respective countries for consideration and implementation.

---


## References

- [Virtual Training](https://www.imf.org/en/capacity-development/training/icdtc/delivery-methods)
- [Macroeconomic Management in Resource Rich Countries (MRC)](https://www.imf.org/en/capacity-development/training/icdtc/schedule/ce/2026/mrcce26-44)
- [Integrating Basel III Liquidity Standards with ILAAP A Framework for Effective Liquidity Risk Management](https://www.imf.org/en/capacity-development/training/icdtc/schedule/ce/2026/ce26-31)
- [Big Data for Macroeconomic Statistics (BDMS)](https://www.imf.org/en/capacity-development/training/icdtc/schedule/at/2026/bdmsat26-27)

_Source: https://www.imf.org/en/capacity-development/training/icdtc/schedule/sa/2021/camsa21-31v_