{
  "title": "Collections and Arrears Management",
  "sourceUrl": "https://www.imf.org/en/capacity-development/training/icdtc/schedule/sa/2023/camsa23-09",
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  "summary": "Collections and Arrears Management Training Program Target Audience Managers and senior staff working in the Arrears or Debt Management areas.",
  "publishDate": "2023-03-10",
  "sections": [
    {
      "heading": "Program details and eligibility",
      "content": "- Target Audience:\n  - Managers and senior staff working in the Arrears or Debt Management areas.\n- Qualifications:\n  - No formal qualifications are necessary, but participants should have at least five years' experience in a tax administration.\n- Session information:\n  - Deadline passed\n  - Session No.: SA 23.09\n  - Location: New Delhi, India\n  - Date: February 27, 2023 - March 3, 2023 (1 week)\n  - Delivery Method: In-person Training\n  - Primary Language: English"
    },
    {
      "heading": "Course description and scope",
      "content": "- Overall aim:\n  - Provide exposure to the key fundamentals of efficient and effective payment systems to minimize the occurrence of arrears and to manage arrears when they arise.\n- Areas covered during the workshop:\n  - Legal Framework for collections and arears management\n  - Payment Thinking; use of behavioral insights\n  - Understanding Arrears\n  - Smarter Debt/Arrears Collection\n  - Arrears Prevention and Management\n- Expected participant outcome:\n  - Participants will be equipped with tools to support them in management of collections and arrears, leading to each country developing a country action plan to take back to their respective countries for consideration and implementation."
    },
    {
      "heading": "Course objectives and emphasis",
      "content": "- Primary objectives:\n  - Provide participants with exposure to the fundamentals of payment and collections systems to minimize the occurrence of arrears.\n  - Present international best practices in treating arrears, including the use of behavioral insights and emerging technologies.\n- Emphasis:\n  - Collection of revenue for the Government and the community as a critical role of tax administrators.\n  - Combining legal, behavioral, technological, and managerial approaches to reduce arrears incidence and improve collection outcomes."
    },
    {
      "heading": "Additional note",
      "content": "- IMF offers online training to government officials and the public."
    }
  ],
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    "IMF offers online training to government officials and the public."
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  "generatedAtUtc": "2026-09-29T19:53:51.709Z"
}