## Collections and Arrears Management

## Source details

**Canonical URL:** [Collections and Arrears Management](https://www.imf.org/en/capacity-development/training/icdtc/schedule/sa/2023/camsa23-09)

## Other formats

- [Markdown version](/en/capacity-development/training/icdtc/schedule/sa/2023/camsa23-09/index.md)
- [Structured JSON version](/en/capacity-development/training/icdtc/schedule/sa/2023/camsa23-09/index.json)
- [Bundle manifest](/en/capacity-development/training/icdtc/schedule/sa/2023/camsa23-09/bundle-manifest.json)

## Bibliographic details
- Session: SA 23.09
- Location: New Delhi, India
- Dates: February 27, 2023 - March 3, 2023 (1 week)
- Delivery method: In-person Training
- Primary language: English
- Status: Deadline passed

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### Program details and eligibility
- Target Audience:
  - Managers and senior staff working in the Arrears or Debt Management areas.
- Qualifications:
  - No formal qualifications are necessary, but participants should have at least five years' experience in a tax administration.
- Session information:
  - Deadline passed
  - Session No.: SA 23.09
  - Location: New Delhi, India
  - Date: February 27, 2023 - March 3, 2023 (1 week)
  - Delivery Method: In-person Training
  - Primary Language: English

### Course description and scope
- Overall aim:
  - Provide exposure to the key fundamentals of efficient and effective payment systems to minimize the occurrence of arrears and to manage arrears when they arise.
- Areas covered during the workshop:
  - Legal Framework for collections and arears management
  - Payment Thinking; use of behavioral insights
  - Understanding Arrears
  - Smarter Debt/Arrears Collection
  - Arrears Prevention and Management
- Expected participant outcome:
  - Participants will be equipped with tools to support them in management of collections and arrears, leading to each country developing a country action plan to take back to their respective countries for consideration and implementation.

### Course objectives and emphasis
- Primary objectives:
  - Provide participants with exposure to the fundamentals of payment and collections systems to minimize the occurrence of arrears.
  - Present international best practices in treating arrears, including the use of behavioral insights and emerging technologies.
- Emphasis:
  - Collection of revenue for the Government and the community as a critical role of tax administrators.
  - Combining legal, behavioral, technological, and managerial approaches to reduce arrears incidence and improve collection outcomes.

### Additional note
- IMF offers online training to government officials and the public.

---


## References

- [In-person Training](https://www.imf.org/en/capacity-development/training/icdtc/delivery-methods)
- [Core Elements of Banking Supervision (CBS)](https://www.imf.org/en/capacity-development/training/icdtc/schedule/at/2027/cbsat27-10)
- [Advanced Government Finance Statistics (GFS-A)](https://www.imf.org/en/capacity-development/training/icdtc/schedule/ce/2026/gfs-ace26-45)
- [Fiscal Sustainability (FS)](https://www.imf.org/en/capacity-development/training/icdtc/schedule/ce/2026/fsce26-38)
- [Safeguards Assessments of Central Banks (SAC)](https://www.imf.org/en/capacity-development/training/icdtc/schedule/at/2026/sacat26-30)
- [Macroeconomic Management in Resource Rich Countries (MRC)](https://www.imf.org/en/capacity-development/training/icdtc/schedule/ce/2026/mrcce26-44)

_Source: https://www.imf.org/en/capacity-development/training/icdtc/schedule/sa/2023/camsa23-09_