## Collections and Arrears Management

## Source details

**Canonical URL:** [Collections and Arrears Management](https://www.imf.org/en/capacity-development/training/icdtc/schedule/sa/2024/camsa24-43)

## Other formats

- [Markdown version](/en/capacity-development/training/icdtc/schedule/sa/2024/camsa24-43/index.md)
- [Structured JSON version](/en/capacity-development/training/icdtc/schedule/sa/2024/camsa24-43/index.json)
- [Bundle manifest](/en/capacity-development/training/icdtc/schedule/sa/2024/camsa24-43/bundle-manifest.json)

## Bibliographic details
- Session: SA 24.43
- Location: New Delhi, India
- Dates: November 25-29, 2024 (1 week)
- Delivery method: In-person Training
- Primary language: English

---

### Training program overview
- Title: Collections and Arrears Management
- Session No.: SA 24.43
- Location: New Delhi, India
- Date: November 25-29, 2024 (1 week)
- Delivery Method: In-person Training
- Primary Language: English
- Target Audience: Managers and senior staff currently or potentially working in the areas of Collection and Debt Management in Tax Administration.
- Qualifications: No formal qualifications are necessary, but participants should have at least five years' experience in a tax administration.

### Course description and core themes
- Objective: Equip participants with exposure to the key fundamentals of efficient and effective payment systems to minimize the occurrence of arrears and effective management of arrears collection.
- Areas covered during the workshop include:
  - Legal Framework for collections and arears management
  - Payment Thinking: use of behavioral insights
  - Understanding Arrears
  - Smarter Debt/Arrears Collection
  - Arrears Prevention and Management

### Learning outcomes and participant deliverables
- Upon successfully completing the training course, participants will be equipped with tools to support them in management of collections and arrears.
- Each country’s participants will develop a country action plan to take back to their respective countries for consideration and implementation.

### Course objectives (detailed)
- Provide exposure to the fundamentals of payment and collections systems to minimize the occurrence of arrears.
- Present international best practices in treating arrears, including the use of behavioral insights and emerging technologies.
- Strengthen the capacity of tax administrators to collect revenue for the Government and the community.

---


## References

- [In-person Training](https://www.imf.org/en/capacity-development/training/icdtc/delivery-methods)
- [Executive Training 2 on Fiscal Policy Considerations (FPA)](https://www.imf.org/en/capacity-development/training/icdtc/schedule/ce/2026/fpcce26-16)
- [Institutional Sector Accounts-Advanced - Blended (ISA-A)](https://www.imf.org/en/capacity-development/training/icdtc/schedule/hq/2027/isa-ahq27-02)
- [Core Elements of Banking Supervision (CBS)](https://www.imf.org/en/capacity-development/training/icdtc/schedule/at/2027/cbsat27-10)

_Source: https://www.imf.org/en/capacity-development/training/icdtc/schedule/sa/2024/camsa24-43_