## Collections and Arrears Management

## Source details

**Canonical URL:** [Collections and Arrears Management](https://www.imf.org/en/capacity-development/training/icdtc/schedule/sa/2024/camsa24-44)

## Other formats

- [Markdown version](/en/capacity-development/training/icdtc/schedule/sa/2024/camsa24-44/index.md)
- [Structured JSON version](/en/capacity-development/training/icdtc/schedule/sa/2024/camsa24-44/index.json)
- [Bundle manifest](/en/capacity-development/training/icdtc/schedule/sa/2024/camsa24-44/bundle-manifest.json)

## Bibliographic details
- Session: SA 24.44
- Location: New Delhi, India
- Dates: November 18-22, 2024 (1 week)
- Delivery method: In-person Training
- Primary language: English
- Status: Deadline passed

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### Program information and eligibility
- Training Program title: Collections and Arrears Management (CAM)
- Session No.: SA 24.44
- Location: New Delhi, India
- Date: November 18-22, 2024 (1 week)
- Delivery Method: In-person Training
- Primary Language: English
- Registration status: Deadline passed
- Target Audience: Managers and senior staff working in the Arrears or Debt Management areas.
- Qualifications: No formal qualifications are necessary, but participants should have at least five years' experience in a tax administration.

### Course description and scope
- Key objective: Attain high rates of voluntary on-time payment and low incidence of tax arrears through prevention, early collection, and effective arrears management.
- The course provides exposure to fundamentals of efficient and effective payment systems to minimize arrears and to arrears collection techniques.
- Areas covered during the workshop include:
  - Legal Framework for collections and arears management
  - Payment Thinking: use of behavioral insights
  - Understanding Arrears
  - Smarter Debt/Arrears Collection
  - Arrears Prevention and Management

### Learning outcomes and course objectives
- Upon successful completion, participants will be equipped with tools to support management of collections and arrears.
- Each country participant is expected to develop a country action plan to take back to their respective countries for consideration and implementation.
- Course Objectives:
  - Provide exposure to the fundamentals of payment and collections systems to minimize the occurrence of arrears.
  - Present international best practices in treating arrears, including the use of behavioral insights and emerging technologies.
  - Support the collection of revenue for the Government and the community as a critical role of tax administrators.

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## References

- [In-person Training](https://www.imf.org/en/capacity-development/training/icdtc/delivery-methods)
- [Core Elements of Banking Supervision (CBS)](https://www.imf.org/en/capacity-development/training/icdtc/schedule/at/2027/cbsat27-10)
- [Advanced Government Finance Statistics (GFS-A)](https://www.imf.org/en/capacity-development/training/icdtc/schedule/ce/2026/gfs-ace26-45)
- [Fiscal Sustainability (FS)](https://www.imf.org/en/capacity-development/training/icdtc/schedule/ce/2026/fsce26-38)
- [Safeguards Assessments of Central Banks (SAC)](https://www.imf.org/en/capacity-development/training/icdtc/schedule/at/2026/sacat26-30)

_Source: https://www.imf.org/en/capacity-development/training/icdtc/schedule/sa/2024/camsa24-44_