{
  "title": "Collections and Arrears Management (CAM)",
  "sourceUrl": "https://www.imf.org/en/capacity-development/training/icdtc/schedule/sa/2026/camsa26-17",
  "canonical": "https://www.imf.org/en/capacity-development/training/icdtc/schedule/sa/2026/camsa26-17",
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  "summary": "Collections and Arrears Management Training Program Target Audience Managers and senior staff working in the Arrears or Debt Management areas.",
  "publishDate": "2026-01-20",
  "sections": [
    {
      "heading": "Target audience and qualifications",
      "content": "- Target Audience: Managers and senior staff working in the Arrears or Debt Management areas.\n- Qualifications: No formal qualifications are necessary, but participants should have at least five years' experience in tax administration."
    },
    {
      "heading": "Course description",
      "content": "- A key objective of tax administration is to attain high rates of voluntary on-time payment and low incidence of tax arrears.\n- Preventing arrears from occurring, and effective management and early collection of arrears when they arise, are key priorities.\n- The course provides participants with exposure to the key fundamentals of efficient and effective payment systems to minimize the occurrence of arrears and effective management of arrears collection."
    },
    {
      "heading": "Areas covered",
      "content": "- Legal framework for collections and arears management\n- Payment Thinking: use of behavioral insights\n- Understanding Arrears and their impact on revenue collections\n- Smarter Debt/Arrears Collection\n- Arrears Prevention and Management"
    },
    {
      "heading": "Course objectives",
      "content": "- Provide participants with exposure to the fundamentals of payment and collections systems to minimize the occurrence of arrears.\n- Present international best practices in treating arrears, including the use of behavioral insights and emerging technologies."
    },
    {
      "heading": "Outcomes and deliverables for participants",
      "content": "- Equip participants with tools to support them in management of collections and arrears.\n- Each country develops a country action plan to take back to their respective countries for consideration and implementation."
    }
  ],
  "bullets": [
    "Target Audience: Managers and senior staff working in the Arrears or Debt Management areas.",
    "Qualifications: No formal qualifications are necessary, but participants should have at least five years' experience in tax administration.",
    "A key objective of tax administration is to attain high rates of voluntary on-time payment and low incidence of tax arrears.",
    "Preventing arrears from occurring, and effective management and early collection of arrears when they arise, are key priorities.",
    "The course provides participants with exposure to the key fundamentals of efficient and effective payment systems to minimize the occurrence of arrears and effective management of arrears collection.",
    "Legal framework for collections and arears management",
    "Payment Thinking: use of behavioral insights",
    "Understanding Arrears and their impact on revenue collections",
    "Smarter Debt/Arrears Collection",
    "Arrears Prevention and Management",
    "Provide participants with exposure to the fundamentals of payment and collections systems to minimize the occurrence of arrears.",
    "Present international best practices in treating arrears, including the use of behavioral insights and emerging technologies.",
    "Equip participants with tools to support them in management of collections and arrears.",
    "Each country develops a country action plan to take back to their respective countries for consideration and implementation."
  ],
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  },
  "generatedAtUtc": "2026-09-29T20:11:31.931Z"
}