Collections and Arrears Management

Source details

Title: Collections and Arrears Management
Session No.: SA 24.43
Location: New Delhi, India
Date: November 25-29, 2024 (1 week)
Delivery Method: In-person Training
Primary Language: English
Target Audience: Managers and senior staff currently or potentially working in the areas of Collection and Debt Management in Tax Administration.
Qualifications: No formal qualifications are necessary, but participants should have at least five years' experience in a tax administration.

Objective: Equip participants with exposure to the key fundamentals of efficient and effective payment systems to minimize the occurrence of arrears and effective management of arrears collection.
Areas covered during the workshop include:
- Legal Framework for collections and arears management
- Payment Thinking: use of behavioral insights
- Understanding Arrears
- Smarter Debt/Arrears Collection
- Arrears Prevention and Management

Upon successfully completing the training course, participants will be equipped with tools to support them in management of collections and arrears.
Each country’s participants will develop a country action plan to take back to their respective countries for consideration and implementation.

Provide exposure to the fundamentals of payment and collections systems to minimize the occurrence of arrears.
Present international best practices in treating arrears, including the use of behavioral insights and emerging technologies.
Strengthen the capacity of tax administrators to collect revenue for the Government and the community.