Collections and Arrears Management

Source details

Training Program title: Collections and Arrears Management (CAM)
Session No.: SA 24.44
Location: New Delhi, India
Date: November 18-22, 2024 (1 week)
Delivery Method: In-person Training
Primary Language: English
Registration status: Deadline passed
Target Audience: Managers and senior staff working in the Arrears or Debt Management areas.
Qualifications: No formal qualifications are necessary, but participants should have at least five years' experience in a tax administration.

Key objective: Attain high rates of voluntary on-time payment and low incidence of tax arrears through prevention, early collection, and effective arrears management.
The course provides exposure to fundamentals of efficient and effective payment systems to minimize arrears and to arrears collection techniques.
Areas covered during the workshop include:
- Legal Framework for collections and arears management
- Payment Thinking: use of behavioral insights
- Understanding Arrears
- Smarter Debt/Arrears Collection
- Arrears Prevention and Management

Upon successful completion, participants will be equipped with tools to support management of collections and arrears.
Each country participant is expected to develop a country action plan to take back to their respective countries for consideration and implementation.
Course Objectives:
- Provide exposure to the fundamentals of payment and collections systems to minimize the occurrence of arrears.
- Present international best practices in treating arrears, including the use of behavioral insights and emerging technologies.
- Support the collection of revenue for the Government and the community as a critical role of tax administrators.