VITARA - Performance Management (VITARA-PMG)

Source details

Executives and senior managers responsible for monitoring, measuring and improving the performance of their tax administration.
Staff involved in strategic planning, program design and evaluation, performance management implementation, or any other related fields.

Provides a solid understanding of the principles of performance management.
Equips participants with practical tools and techniques to help effectively manage performance in their tax administration.

Introduce and unravel the mysteries of performance management and performance measurement.
Clarify differences between performance management and performance measurement and explain how one supports the other.
Develop appreciation for creating measurable goals and objectives.
Explain both the benefits and the limitations of performance measurement.
Provide insight into organizational culture and how it can either support or derail performance management.