Effective Leadership for Revenue Administration

Source details

Session No.: SA 26.09
Location: New Delhi, India
Date: February 16-20, 2026 (1 week)
Delivery Method: In-person Training
Primary Language: English
Target Audience:
- Directors and senior members of the leadership team of revenue administrations in the region, who are currently or potentially responsible for building the strategic and operational plans, or reform plan(s).
Qualifications:
- No formal qualifications are necessary, but participants should have at least ten years' experience in a RA as well as a current or potential role to contribute to the organization's strategic and/or operational planning and reform agenda during the next three to five years.

Purpose:
- Strengthen the development of capacities and managerial skills of the current or future management teams of revenue administrations of the region to prepare them for critical strategic and leadership roles.
- Enable participants to achieve organizational goals and successfully implement reform and modernization plans.
Course Objectives:
- Hone leadership skills for execution of reform and modernization plans.
- Equip participants to effectively contribute to the design and implementation of strategic and annual plans of their RAs.
- Develop capacities to manage change, exercise leadership, and lead compliance improvement planning.

Based on the practice of adaptive leadership and its application to revenue administration (RA) organizational goals.
Instructional methods:
- Case studies
- Role-play
- Breakout sessions to apply concepts to participants' RA reform experiences
Expected outcome:
- The course is expected to be a transformative experience for participants, enabling them to effectively exercise leadership roles upon return to their respective RAs.

Leadership challenges for RA Modernization and reform
Management of change — Technical versus Adaptive Work
Exercising Power — Leadership versus Authority
Effective Communication, Negotiation and Conflict Resolution
Adaptive leadership — how to Observe, Interpret, and Intervene
Compliance Improvement Planning for RA leaders
Strategic and operational planning based on compliance and institutional risk management
Environmental scanning, stakeholder engagement, conflict management, and calibration of change management process (elaborated through country experiences)
Contemporary issues impacting RAs: gender equity, transparency and accountability, and role of technology

Particularly useful for senior management of revenue administrations, especially officials responsible for building strategic and operational plans, and those implementing reform and modernization.
Participants will be encouraged to analyze contributing factors to successful or less-than-expected reform outcomes during breakout sessions.