Virtual : Collections and Arrears Management (CAM)
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- Virtual : Collections and Arrears Management (CAM)
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Bibliographic details
- Session: SA 21.31V
- Location: New Delhi, India
- Dates: July 12-16, 2021 (1 week)
- Delivery method: Virtual Training
- Primary language: English
Invitation and Logistics
- Session No.: SA 21.31 V
- Location: New Delhi, India
- Date: July 12-16, 2021 (1 week)
- Delivery Method: Virtual Training
- Primary Language: English
Target Audience and Qualifications
- Target Audience:
- Managers and senior staff working in the Arrears or Debt Management areas.
- Qualifications:
- No formal qualifications are necessary, but participants should have at least five years' experience in a tax authority.
Course Description — Scope and Topics
- Purpose:
- Support tax administrations to attain high rates of voluntary on-time payment and low incidence of tax arrears, while focusing on effective management of arrears when they arise and on preventing arrears.
- Areas covered during the workshop include:
- Smarter Debt/Arrears Collection
- Payment Thinking
- Accounts Receivable essentials
- Legal Framework
- Understanding your Arrears
- Arrears Prevention
- Arrears Management
- Completion outcome:
- Participants will be equipped with tools to support them in management of Collections and Arrears.
Course Objectives and Learning Approach
- Objectives:
- Provide exposure to the fundamentals of effective and efficient payment and collections systems to minimize the occurrence of arrears.
- Present world best practices in treating arrears, including the use of emerging technologies and behavioral insights.
- Learning methods:
- Group participation leading to each participating country developing an action plan to take back to their respective countries for consideration and implementation.
References