Training Program

Managers and senior staff working in the Arrears or Debt Management areas.

No formal qualifications are necessary, but participants should have at least five years' experience in a tax authority.

A key aim of tax administration is to attain high rates of voluntary on-time payment and low incidence of tax arrears. However, there always needs to be a focus both on effective management of the arrears when they arise and on preventing arrears occurring in the first place. Areas covered during the workshop include:
- Smarter Debt/Arrears Collection;
- Payment Thinking;
- Accounts Receivable essentials;
- Legal Framework;
- Understanding your Arrears;
- Arrears Prevention; and
- Arrears Management.

At the completion of the workshop participants will be equipped with tools to support them in management of Collections and Arrears.