VITARA - Reform Management Specific Topics: Managing a Reform Program

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Executives and senior managers in tax and revenue administrations, and ministries dealing with the implementation of reform programs and reform projects.
Professionals engaged in organizing, managing, overseeing, and evaluating reform projects and programs.
Professionals interested in change management and communication in a tax administration.

Introduces tools and methods in planning, monitoring and reporting tax administration reform programs.
Covers approaches to resourcing reforms, risk management and resourcing tensions.
Presents successful change management practices and the concept of post-implementation evaluation.
Joint initiative of Inter-American Center of Tax Administrations (CIAT), Intra-European Organisation of Tax Administrations (IOTA), International Monetary Fund (IMF), and Organisation for Economic Co-operation and Development (OECD).

Identify tools and methods available in the areas of reform program planning, monitoring and reporting, risk management, change control, and resolution of issues.
Apply approaches to resource the reform program with adequate funds, skilled people, information technology, and other assets.
Manage different tensions that may arise in the reform process.
Make advance preparations required for upcoming changes and the support mechanisms that need to be in place for successful change management.
Recognize the purpose and benefits of post-implementation evaluation and receive guidance on how to do it.

Access to a computer with a reliable Internet connection and a Google Chrome web browser is essential.