Effective Leadership for Revenue Administration

Source details

Training Program: Effective Leadership for Revenue Administration (Session No.: SA 24.12)
Location: New Delhi, India
Date: February 19-23, 2024 (1 week)
Delivery Method: In-person Training
Primary Language: English
Target Audience:
- Directors and senior members of the leadership team of revenue administrations in the region
- Officials who are currently or potentially responsible for building strategic and operational plans, or reform plan(s)
Qualifications:
- No formal qualifications necessary
- Participants should have at least ten years' experience in a RA
- Participants should have a current or potential role to contribute to the organization's strategic and/or operational planning and reform agenda during the next three to five years

Pedagogical approach:
- Based on the practice of adaptive leadership and its application to achieving organizational goals of revenue administrations (RAs)
- Designed for officials at senior management levels to help implement organizational change
- Uses case studies and role-play to develop critical thinking capabilities
Core themes and topics to be developed through instruction and exercises:
- Leadership challenges for RA Modernization and reform
- Management of change — Technical versus Adaptive Work
- Exercising Power — Leadership versus Authority
- Effective Communication, Negotiation and Conflict Resolution
- Adaptive leadership — how to Observe, Interpret, and Intervene
Strategic and operational planning:
- Deepening knowledge of strategic and operational planning based on compliance and institutional risk management
- Breakout sessions encouraging application of concepts to participants' RA reform experiences
- Examination of contributing factors to success and causes of less-than-expected outcomes
- Emphasis on environmental scanning, stakeholder engagement, conflict management, and calibration of change management processes
Contemporary governance and operational issues included:
- Gender equity
- Transparency and accountability
- Role of technology

Strengthen development of capacities and managerial skills of current or future management teams of revenue administrations in the region
Prepare participants for critical strategic and leadership roles to achieve organizational goals and implement reform and modernization plans
Particularly useful for senior management responsible for building strategic and operational plans and those implementing reform and modernization
Expected to be a transformative experience enabling participants to effectively exercise leadership roles upon return to their respective RAs