Training Program

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Navigating eCommerce and Customs

Deadline passed

Session No.: SA 25.41

Location: New Delhi, India

Date: November 10-14, 2025 (1 week) New dates

Delivery Method: In-person Training

Primary Language: English

Target Audience

Officials from customs administrations, including customs officers, policy advisors, and managers responsible for eCommerce-related customs processes, who have the capacity to influence change. Their objective is to enhance operational efficiency and effectively adapt to the rapidly evolving landscape of cross-border trade.

Qualifications

Participants are expected to have:

  Minimum of 10 years in customs administration,

  Experience in managing or overseeing customs processes

  Familiarity with international trade regulations and customs compliance.

  Strong analytical and problem-solving skills.

  Ability to collaborate effectively with stakeholders in the trade ecosystem.

  Willingness to share insights and best practices from their respective countries.

Course Description

The Navigating eCommerce and Customs Workshop aims to enhance participants' understanding of the intersection between eCommerce and customs procedures. This workshop focuses on various eCommerce models, the implications of customs regulations, and the importance of collaboration among stakeholders. Key sessions will cover trends in eCommerce, risk management, and technological advancements in customs clearance. Participants will engage in discussions, country presentations, and develop actionable plans to address challenges in their respective customs environments. By the end of the workshop, attendees are expected to leave with practical insights and strategies to improve customs processes in the context of the growing eCommerce landscape.

Course Objectives

Upon completion of this course, participants should be able to: 

  • Understand various eCommerce models and their implications for customs procedures. 
  • Explore the WCO Framework of Standards for Cross-Border E-Commerce. 
  • Discuss the challenges and risks associated with eCommerce customs management. 
  • Enhance collaboration between customs authorities and eCommerce stakeholders. 
  • Develop actionable strategies to improve customs clearance processes. 
  • Assess the impact of technology and automation on customs operations. 
  • Share country-specific experiences and best practices in managing eCommerce-related customs challenges.

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