Collections and Arrears Management (CAM)
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- Collections and Arrears Management (CAM)
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Bibliographic details
- Session: SA 26.17
- Location: New Delhi, India
- Dates: April 6-10, 2026 (1 week)
- Delivery method: In-person Training
- Primary language: English
- Status: Deadline passed
Target audience and qualifications
- Target Audience: Managers and senior staff working in the Arrears or Debt Management areas.
- Qualifications: No formal qualifications are necessary, but participants should have at least five years' experience in tax administration.
Course description
- A key objective of tax administration is to attain high rates of voluntary on-time payment and low incidence of tax arrears.
- Preventing arrears from occurring, and effective management and early collection of arrears when they arise, are key priorities.
- The course provides participants with exposure to the key fundamentals of efficient and effective payment systems to minimize the occurrence of arrears and effective management of arrears collection.
Areas covered
- Legal framework for collections and arears management
- Payment Thinking: use of behavioral insights
- Understanding Arrears and their impact on revenue collections
- Smarter Debt/Arrears Collection
- Arrears Prevention and Management
Course objectives
- Provide participants with exposure to the fundamentals of payment and collections systems to minimize the occurrence of arrears.
- Present international best practices in treating arrears, including the use of behavioral insights and emerging technologies.
Outcomes and deliverables for participants
- Equip participants with tools to support them in management of collections and arrears.
- Each country develops a country action plan to take back to their respective countries for consideration and implementation.
References