Technical Notes and Manuals

Revenue Administration: Performance Measurement in Tax Administration

By William Joseph Crandall

July 29, 2010

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William Joseph Crandall. Revenue Administration: Performance Measurement in Tax Administration, (USA: International Monetary Fund, 2010) accessed September 19, 2024

Disclaimer: This Technical Guidance Note should not be reported as representing the views of the IMF. The views expressed in this Note are those of the author(s) and do not necessarily represent the views of the IMF, its Executive Board, or IMF management.

Summary

This technical note describes measuring performance in tax administration. Performance measurement is an ongoing process of ascertaining how well, or how poorly, an organization is achieving its goals and objectives. It involves the continuous collection of data on progress made in this regard. Performance indicators, or measures, are developed as standards for assessing the extent to which these objectives are achieved. This note explains key features of performance management and performance measurement. It outlines how tax administrations can apply performance management at the strategic level. Key tasks in implementing a performance management system are also described.

Subject: Key performance indicators in revenue administration, Operational planning for revenue administration, Public financial management (PFM), Revenue administration, Strategic planning for revenue administration, Tax administration core functions, Tax audits

Keywords: Administration, Agency meet, Break, Key performance indicators in revenue administration, Operational planning, Operational planning for revenue administration, Performance indicators, Performance management, Performance management system, Performance measure, Performance measurement, Results measure, Service office, Strategic planning, Strategic planning for revenue administration, Tax, Tax administration, Tax administration core functions, Tax audits, Tax officer, Tax type, TNM

Publication Details

  • Pages:

    13

  • Volume:

    ---

  • DOI:

    ---

  • Issue:

    ---

  • Series:

    Technical Notes and Manuals No. 2010/011

  • Stock No:

    TNMEA2010011

  • ISBN:

    9781462316236

  • ISSN:

    2075-8669