Eligibility

Who is eligible to take IMF online courses?

Any person who is currently working for government agencies as well as the international financial institutions are eligible to apply for courses through IMF's training applications system.

I am not a government official; can I still take IMF online courses?

If you are not a government official, you can sign up to IMF online courses that are open for general public on edX site. For the list of available courses, please visit: https://www.edx.org/school/imfx

I am currently self-enrolled to one of MOOC (Massive Open Online Course) courses on edX site, do I need to sign up through IMF's training applications system as well?

Yes, if you are a government official you need to sign up through IMF's training applications system to apply to any trainings offered by the IMF. This way we can capture your course participation records in your IMF transcript.




Registration

Can I sign up to several online courses at the same time?

Yes, you can sign-up to several online courses at the same time. For some courses, we recommend taking them in sequence, such as FPP.1x and FPP.2x.

I couldn’t complete this course this time, can I retake it in the future?

Yes, if you unable to complete the course this time, you can retake the course in future offering. Please check our digital training catalog for the list of all courses. Some online courses will be published on catalog as we are closer to the course start date.

I couldn’t complete the course; do I need to submit another application for next offering, or can my application be transferred?

You will need to submit a new application for the new course you would like to sign-up. The applications cannot be transferred from one course to another. Please check our digital training catalog for the list of all courses. Some online courses will be published on catalog as we are closer to the course start date. You are welcome to view all IMF online courses and register for any other courses on the Digital Training Catalog.

If I retake the course in future because I couldn’t complete it this time, can I transfer the grades of modules I completed to new course?

No, you will need to complete all assignments from the beginning as your previous grades will not be transferred to the new course.

I applied to this course by mistake, how can I get unenrolled?

Please send an email to the course mailbox requesting to withdraw your application from the course.

Please withdraw me from the course as I am unable to complete it/ no longer interested.

Please send an email to the course mailbox requesting to withdraw your application from the course.

I registered to this course by mistake, would you please register me to (X) course instead?

We are unable to manually register you to other courses. Please visit the Digital Training Catalog to view all IMF online courses and register for any other course.

I signed up to the course with wrong language preference, can you enroll me to same course with another language offering?

We are unable to manually register you to other courses. Please visit the Digital Training Catalog to view and register to another course.

Deadline of the course has passed; can I still apply?

Unfortunately, you cannot register to courses after the applications deadline is passed. Please check the Digital Training Catalog for future offering of the course.

I applied to the course recently but the catalog shows that the course has already started last week/month. Did I miss the first day of the course?

No, most of IMF online courses are run in self-paced mode, which means that applicants can complete the course in their convenient time of the course period. All assignments for self-paced courses are due on last day of the course.




Edx Enrollment

I can’t see the course on my edX dashboard.

You were enrolled to the course with your edX username that was provided in your course application. If you have a different username, please let us know and we will reenroll you to the course. Please double check the validity of the username by logging in to www.edX.org.

I forgot my edX username, can you restore it?

If you forgot your edX username, use the "Need help signing in" function of the edX site to restore it. If it doesn't help, please contact the edX support team for assistance. We do not have access to your edX account.

I need help with my password/ I do not know my edX password.

If you forgot your edX account password, use the "Need help signing in" function of the edX site to restore it. If it doesn't help, please contact the edX support team for assistance. We do not have access to your edX account.

I created an edX account but still received an email from the IMF saying that my username is invalid. What should I do?

Once you create a new account on edX, you need to go to your mailbox to activate your account. Once activated, you will be able to see the course on your edX dashboard.

I have not received an enrollment email from edX and course already started.

Enrollments on edX are done once a week. If it has been more than a week since you applied to the course, please make sure that the edX username you provided in course application is valid. If you suspect that you provided wrong/invalid username, please send an email to course mailbox with your new username. You can log in to edX.org to validate your username.

I entered the wrong username in my application, how can I update it?

Please send an email to course mailbox providing your valid edX username to ensure that you are successfully enrolled in the course.

I recently submitted an application but I have not been enrolled in the course yet / do not see the course yet on edX dashboard.

Enrollments on edX are done once a week. If it has been more than a week since you applied to the course, please make sure that the edX username you provided in course application is valid. If you suspect that you provided wrong/invalid username, please send an email to course mailbox with your new username. You can log in to edX.org to validate your username.




During the Course

Where can I see my course progress?

You can check your grades and course progress on edX course site under Progress tab.

I cannot complete pre/post course quiz on edX.

Completing pre/post course quiz is strongly encouraged for every participant, however it doesn’t affect your cumulative grade. If you are having any issues, please reach out to course team member through edX course forum section.




Certificates

I completed the course on edX but I didn't/forgot to sign up to the same course through IMF's training applications system. Can my application still be accepted?

If the course applications deadline is still open, you can apply to the same course through IMF's training applications system. However, if the deadline is already passed, we won't be able to accept your application. The IMF cannot provide you a certificate of completion as well.

I completed all the modules of the course, when will I receive my certificate?

For courses that are 6 to 12 month long, the certificates are issued on quarterly basis, once in every 3 months (within 3 weeks).

For courses that are less than 6 month long, the certificates are issued within 3 weeks after the end of the course. If it has been over 3 weeks, please send an email to the course mailbox.

Why can't I see an option to upgrade to Verified Track?

Only MOOC (Massive Open Online Course) offerings have an option to upgrade to Verified Track to get a verified edX certificate. If you are enrolled in SPOC (Small Private Online Course) offering, this option is disabled. Nonetheless, if you are signed up through the IMF's training applications system, you will receive a certificate of completion from the IMF upon successful completion of the course.

Why does edX show that I am on Audit Track? I want to receive a certificate; do I need to pay for that?

The certificates will be provided by IMF upon successful completion of the course and therefore your status on edX site remains as Audit Track. If you wish, you may upgrade to Verified Track and get edX provided certificate, however it is not required in order to receive the IMF certificate.

My name is spelled wrong in certificate, how can it be fixed?

For certificates, we use the exact the same name that you provide in course application, in the format of first, middle and last name. We encourage you to double check the spelling of the name in a copy of the application you receive in email when you apply to the course. Once certificate is issued, we cannot modify it.

Do I need to pay in order to receive a certificate?

The certificates will be provided free of charge by the IMF upon successful completion of the course. If you wish, you may also purchase the edX provided certificate, however it is not required in order to receive the IMF certificate.

The course has recently ended and I still haven't received my certificate. What should I do?

For courses that are 6 to 12 months long, the certificates are issued on quarterly basis, once in every 3 months (within 3 weeks).

For courses that are less than 6 month long, the certificates are issued within 3 weeks after the end of the course. If it has been over 3 weeks, please send an email to the course mailbox.

I thought the IMF certificate was free, why is the edX website asking me to pay $25?

The certificate for this course will be issued free of charge by the IMF and will be emailed to you within 3-4 weeks of course closure. You also have the option to purchase a verified certificate issued by edX for $25 USD (optional). If you wish to obtain a verified certificate from edX, please visit their webpage (www.edX.org/verified-certificate) to learn more verified certificates and how to request them. Please note that not all courses have an option to purchase the edX certificate.

I paid edX to purchase a verified certificate, can you refund it?

Please contact the edX support team for any questions related to verified certificates. The edX is independent entity from the IMF.