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Fiscal Policy

Tax Compliance Risk Management (TCRM)

Deadline passed

Session No.: JV 23.29

Location: Vienna, Austria

Date: October 16-20, 2023 (1 week)

Delivery Method: In-person Training

Primary Language: English

Interpretation Language: Russian

    Target Audience

    Executives and senior managers in tax administrations; tax administration operational managers and staff. Participants with limited skills in English would be preferred as they cannot take advantage from the online VITARA course.

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    Relevant experience in tax administration and managing taxpayer compliance is required.

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    Course Description

    "Disclosure: Due to COVID 19, courses will be delivered in person, hybrid, or virtual, according to safety guidelines. As of today, this course is scheduled to be delivered in person in Vienna, but its delivery method may change. By submitting your application, you confirm your availability to participate in the course either in person or virtually. Up-to-date Covid-19 vaccination is likely to be required and related information may be requested from participants for in-person courses."

    Constructed on the content of online course Compliance Risk Management (VITARA- CRM), this course expands participants' knowledge on the concepts related to compliance risk management (CRM), and its elements in a tax administration. The course explains how CRM helps tax administrations achieve their core function of managing and improving taxpayer compliance. Among others, the course covers the organizational, governance and management arrangements needed for effective CRM, the importance and use of data for CRM purposes as well as the various processes and methods tax administrations employ to maximize taxpayer compliance. Participants are encouraged to share with other course participants to share their experience in applying CRM and discuss potential implications of CRM approach to tax administration work.

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    Course Objectives

    By the end of this course, participants should be able to:

    • Define the concept of compliance risk management and its benefits for tax administrations. 
    • Delineate the strategic role of compliance risk management.
    • Outline the compliance risk management framework, its inputs and outputs.
    • Describe the compliance risk management process.
    • Determine the necessary organizational and governance arrangements.
    • Explain the role of senior leaders of a tax administration in compliance risk management.
    • Identify specific issues low-income/emerging economy countries need to address to begin their compliance risk management journey.
    • Identify critical success factors of compliance risk management.
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