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Fiscal Policy

Virtual : Behavioral Insights for Revenue Administration


Session No.: SA 21.52V

Location: New Delhi, India

Date: December 1-2, 2021

Primary Language: English

    Target Audience

    Managers and senior staff responsible for developing engagement strategies for taxpayers to promote voluntary compliance with their registration, filing and payment obligations.

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    No formal qualifications are necessary, but participants should have at least five years' experience in a tax authority.

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    Course Description

    A key aim of any modern tax administration is to attain high rates of voluntary compliance, in order to reduce the costs of compliance for both the administration and taxpayers. International good practice has seen the increasing adoption of Behavioral Insights (BI) techniques to promote cost effective voluntary compliance, with the aim of making it easier to comply and more difficult not to. 

    This workshop, presented remotely by the IMF South Asia Regional Training and Technical Assistance Center (SARTTAC), will take participants through a process to equip them with the skills necessary to apply BI techniques to promote taxpayer voluntary compliance. It will commence with a foundational discussion on BI principles and their relevance to international good practice in tax administration. The application of the principles in promoting voluntary compliance for the obligations of taxpayer registration, filing and payment collection will be explored, and participants will take part in a practical session designed to apply BI principles and reinforce learnings from the workshop.   

    Areas covered during the workshop include: 

    • What is the concept of Behavioral Insights?
    • Why do taxpayers not behave rationally?
    • What is Nudge and how to develop Nudge approaches, and
    • Practical international best practices for South Asia revenue administrations.

    At the completion of the workshop, participants will be equipped with an understanding of the principles of BI, and how to apply them in a tax administration setting.

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    Course Objectives

    Upon completion of this course, participants should be able to:

    • Improve participants' knowledge of BI and its principles and techniques, including the use of nudge techniques.
    • Provide an opportunity to practice this improved knowledge and reinforce learnings through the application of BI techniques to examples of revenue administration, taxpayer communications, and compliance treatment activities.
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