VITARA - Performance Management (VITARA-PMG)
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- VITARA - Performance Management (VITARA-PMG)
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Bibliographic details
- Published: July 22, 2025
Upcoming offerings
| Start date | End date | Location | Delivery Method | Session No. | Primary & (Interpretation) language | Apply |
|---|---|---|---|---|---|---|
| May 1, 2026 | April 15, 2027 | Course conducted online | Online Training | OL 26.219 | English | Apply online by April 1, 2027 |
Module overview
- Topic: Fiscal Issues
- Training Program title: VITARA - Performance Management (VITARA-PMG)
- Module purpose:
- Introduces the concept of performance management (PM) in a tax administration.
- Describes the key elements of a typical tax administration PM framework and the organizational arrangements necessary to make it work.
- Identifies the key players in PM and their specific roles and responsibilities.
- Explains the process of measuring and reporting performance.
- Explains factors that are critical to developing and sustaining a culture of performance management in a tax administration.
Target audience
- Executives and senior managers in tax administrations responsible for monitoring, measuring and improving the performance of the tax administration.
Qualifications
- This module has no educational prerequisites.
- Appropriate for tax administration staff with a foundational knowledge of tax administration practices.
- Primary audience includes senior and executive officials working in the performance management (PM) function.
- Also supports staff who have no previous experience in PM and wish to establish PM practice in their organization for the first time.
Course objectives
By the end of this module, participants should be able to:
- Explain the concept of PM, its importance and benefits for tax administrations.
- Define key principles and components of a PM framework.
- Identify the practical issues and challenges in monitoring, measuring and reporting performance in a tax administration.
- Determine the necessary management and governance arrangements.
- Outline practical steps to improve PM in a tax administration.