Training Program
VITARA - Performance Management (VITARA-PMG)
The module introduces the concept of performance management (PM) in a tax administration. It describes the key elements of a typical tax administration PM framework and the organizational arrangements necessary to make it work. It identifies the key players in PM and their specific roles and responsibilities. The module also explains the process of measuring and reporting performance as well as the factors that are critical to developing and sustaining a culture of performance management in a tax administration.
Target Audience
Executives and senior managers in tax administrations responsible for monitoring, measuring and improving the performance of the tax administration.
Qualifications
This module has no educational prerequisites. It is appropriate for tax administration staff with a foundational knowledge of tax administration practices. While the primary audience includes senior and executive officials working in the performance management (PM) function, the module also supports staff who have no previous experience in PM and wish to establish PM practice in their organization for the first time.
