This course aims to give you a good understanding of proven practices to ensure tax administration reform programs are successful. Upon completion of this course, participants should be able to: Identify tools and methods available in the areas of reform program planning, monitoring and reporting, risk management, change control, and resolution of issues. Apply approaches to resource the reform program with adequate funds, skilled people, information technology, and other assets. Manage different tensions that may arise in the reform process. Make advance preparations required for upcoming changes and the support mechanisms that need to be in place for successful change management. Recognize the purpose and benefits of post-implementation evaluation and receive guidance on how to do it.
