Training Program
VITARA - Compliance Risk Management (VITARA-CRM)

This module provides fundamental knowledge on the concepts related to compliance risk management (CRM) in a tax administration. The module explains how CRM helps tax administrations achieve their core function of managing and improving taxpayer compliance. Among others, the module covers the organizational, governance and management arrangements needed for effective CRM, the importance and use of data for CRM purposes as well as the various processes and methods tax administrations employ to maximize taxpayer compliance.
Target Audience
The module is relevant for executives and senior managers dealing with Compliance Risk Management (CRM) issues in a tax administration. The module is also important for other tax administration staff involved in the implementation of tax administration's CRM policies, identification and prioritization of risks and development and oversight of treatment strategies.
Qualifications
This module has no educational prerequisites. It is appropriate for tax administration staff with a foundational knowledge of tax administration practices. While the primary audience includes senior and executive officials working in the CRM function, the module also supports staff who have no previous experience in CRM and wish to establish CRM practice in their organization for the first time.
Course Objectives
Upon completion of this module, participants should be able to:
¿ Define the concept of compliance risk management and its benefits for tax administrations.
¿ Delineate the strategic role of CRM.
¿ Outline the compliance risk management framework, its inputs and outputs.
¿ Describe the compliance risk management process as well as the necessary organizational and governance arrangements.
¿ Identify specific issues low-income countries need to address to begin their CRM journey.
Upcoming Offering
| Start date | End date | Location | Delivery Method | Session No. | Primary & (Interpretation) language | Apply |
|---|---|---|---|---|---|---|
| May 1, 2025 | April 15, 2026 | Course conducted online | Online Training | OL 25.219 | English | Apply online by April 1, 2026 |
| September 1, 2025 | April 15, 2026 | Course conducted online | Online Training | OL 25.246 | Spanish | Apply online by April 1, 2026 |
| September 1, 2025 | April 15, 2026 | Course conducted online | Online Training | OL 25.245 | French | Apply online by April 1, 2026 |
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Apply online by December 15, 2025


