Tax Collection and Arrears Management

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Published: January 30, 2024

Overview

Training Program titled "Tax Collection and Arrears Management (TCAM)".
Key aim: attain high rates of voluntary on-time payment and low incidence of tax arrears while focusing on effective management of arrears when they arise and on preventing arrears occurring in the first place.
Topic: Fiscal Issues.
At the completion of the workshop participants will be equipped with tools to support them in management of Collections and Arrears.

Areas Covered During the Workshop

Smarter Debt/Arrears Collection
Payment Thinking
Accounts Receivable essentials
Legal Framework
Understanding your Arrears
Arrears Prevention
Arrears Management

Target Audience and Qualifications

Target Audience: Managers and senior staff working in the Arrears or Debt Management areas.
Qualifications: No formal qualifications are necessary, but participants should have at least five years' experience in a tax authority.

Course Objectives and Learning Approach

Aim: provide participants with exposure to the fundamentals of effective and efficient payment and collections systems to minimize the occurrence of arrears.
Cover world best practices in treating arrears, including the use of emerging technologies and behavioral insights.
Include group participation, leading to each participating country developing an action plan to take back to their respective countries for consideration and implementation.

Expected Outcomes and Tools

Participants will be equipped with tools to support management of Collections and Arrears.
Development of a country-specific action plan through group participation.

References