Collections and Arrears Management (CAM)

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Collections and Arrears Management (CAM)

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Bibliographic details

• Published: September 6, 2023

Overview

• The training program Collections and Arrears Management (CAM) focuses on attaining high rates of voluntary on-time payment and low incidence of tax arrears.
• Emphasis on both preventing arrears and effectively managing arrears when they arise.
• At completion, participants will be equipped with tools to support them in management of Collections and Arrears.

Areas Covered

• Smarter Debt/Arrears Collection
• Payment Thinking
• Accounts Receivable essentials
• Legal Framework
• Understanding your Arrears
• Arrears Prevention
• Arrears Management

Target Audience and Qualifications

• Target audience: Managers and senior staff working in the Arrears or Debt Management areas.
• Qualifications: No formal qualifications are necessary, but participants should have at least five years experience in a tax authority.

Course Objectives and Learning Approach

• Provide exposure to the fundamentals of effective and efficient payment and collections systems to minimize the occurrence of arrears.
• Present world best practices in treating arrears, including the use of emerging technologies and behavioral insights.
• Include group participation leading to each participating country developing an action plan to take back to their respective countries for consideration and implementation.

Expected Outcomes and Tools

• Practical tools and approaches for management of collections and arrears.
• Action plans developed through group participation for country-level consideration and implementation.

References

• Core Elements of Banking Supervision (CBS)
• Advanced Government Finance Statistics (GFS-A)
• Fiscal Sustainability (FS)
• Safeguards Assessments of Central Banks (SAC)