Tax Collection and Arrears Management (TCAM)

Source details

Target Audience: Managers and senior staff working in the Arrears or Debt Management areas.
Qualifications: No formal qualifications are necessary, but participants should have at least five years experience in a tax authority.
Deadline passed
Session No.: JV 24.11
Location: Vienna, Austria
Date: April 29, 2024 - May 3, 2024 (1 week)
Delivery Method: In-person Training
Primary Language: English

A key aim of tax administration is to attain high rates of voluntary on-time payment and low incidence of tax arrears.
The course emphasizes both effective management of arrears when they arise and prevention of arrears.
Areas covered during the workshop include:
- Smarter Debt/Arrears Collection
- Payment Thinking
- Accounts Receivable essentials
- Legal Framework
- Understanding your Arrears
- Arrears Prevention
- Arrears Management
At the completion of the workshop participants will be equipped with tools to support them in management of Collections and Arrears.

Primary objective: Provide participants exposure to the fundamentals of effective and efficient payment and collections systems to minimize the occurrence of arrears.
Coverage of world best practices in treating arrears, including:
- Use of emerging technologies
- Behavioral insights
Learning methods:
- Group participation
- Development of an action plan by each participating country to take back for consideration and implementation