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VITARA - Compliance Risk Management (VITARA - CRM) (VITARA-CRM)

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Session No.: OL 23.01

Location: Course conducted online

Date: February 7-28, 2023 (3 weeks) New dates

Delivery Method: Online Training

Primary Language: English

    Target Audience

    The module is relevant for executives and senior managers dealing with Compliance Risk Management (CRM) issues in a tax administration. The module is also important for other tax administration staff involved in the implementation of tax administration’s CRM policies, identification and prioritization of risks and development and oversight of treatment strategies. 

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    There are no prerequisites. Access to a computer with a reliable Internet connection and a Google Chrome web browser is essential.

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    Course Description

    This 8 hour self-paced course provides fundamental knowledge on modern Compliance Risk Management (CRM) good practices. The strategic goal of CRM is to steadily increase the level of voluntary compliance over time by identifying and prioritizing risks and implementing treatments to address the risks. In this module, you will learn how adopting a systematic approach to CRM supports tax administrations to deliver this core function and achieve their overall goals successfully. 

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    Course Objectives

    Upon completion of this course, participants should be able to:

    • Explain the overall CRM concept, its importance and role.
    • Have a better understanding of the CRM framework and process.
    • Recognize the benefits of adopting an organizational focus on CRM.
    • Appreciate the role of executives in CRM.
    • Explore the importance of data and technology in CRM.
    • Understand foundational CRM capabilities.
    • Design a roadmap to begin the capacity development journey of their organization in the CRM domain.
    • Learn about good practices and examples of CRM.
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