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VITARA-ORG

VITARA - Performance Management (VITARA-PMG)

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Session No.: OL 24.105

Location: Course conducted online

Date: January 1, 2024 - April 15, 2024 (15 weeks)

Delivery Method: Online Training

Primary Language: English

    Target Audience

    Executives and senior managers responsible for monitoring, measuring and improving the performance of their tax administration. The course is also useful for staff involved in strategic planning, program design and evaluation, performance management implementation or any other related fields. 

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    Qualifications

    Access to a computer with a reliable Internet connection and a Google Chrome web browser is essential.

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    Course Description

    This approximately 3-6 hour-long introductory course provides a solid understanding of the principles of performance management, and you will be equipped with practical tools and techniques to help you effectively manage performance in your tax administration.

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    Course Objectives

    To enable you to achieve this overarching goal, this module will introduce you to and unravel the mysteries of performance management and performance measurement. While the terms performance management and performance measurement are often used interchangeably, you will see how they differ and how one supports the other. You will develop an appreciation of why you need to create measurable goals and objectives, and learn about both the benefits and the limitations of performance measurement. Last, but maybe most importantly, you will gain insight into organizational culture, and how it can either support or derail performance management.

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