Training Program

Managers and senior staff working in the Arrears or Debt Management areas.

No formal qualifications are necessary, but participants should have at least five years' experience in a tax administration.

A key aim of tax administration is to attain high rates of voluntary on-time payment and low incidence of tax arrears. However, there always needs to be a focus both on effective management of the arrears when they arise and on preventing arrears occurring in the first place. The course aims to provide participants exposure to the key fundamentals of efficient and effective payment systems to minimize the occurrence of arrears. Areas covered during the workshop include:
Legal Framework for collections and arears management
Payment Thinking; use of behavioral insights
Understanding Arrears
Smarter Debt/Arrears Collection
Arrears Prevention and Management
At the completion of the workshop participants will be equipped with tools to support them in management of collections and arrears, leading to each country developing a country action plan to take back to their respective countries for consideration and implementation.