Collections and Arrears Management

Source details

Target Audience:
- Managers and senior staff working in the Arrears or Debt Management areas.
Qualifications:
- No formal qualifications are necessary, but participants should have at least five years' experience in a tax administration.
Session information:
- Deadline passed
- Session No.: SA 23.09
- Location: New Delhi, India
- Date: February 27, 2023 - March 3, 2023 (1 week)
- Delivery Method: In-person Training
- Primary Language: English

Overall aim:
- Provide exposure to the key fundamentals of efficient and effective payment systems to minimize the occurrence of arrears and to manage arrears when they arise.
Areas covered during the workshop:
- Legal Framework for collections and arears management
- Payment Thinking; use of behavioral insights
- Understanding Arrears
- Smarter Debt/Arrears Collection
- Arrears Prevention and Management
Expected participant outcome:
- Participants will be equipped with tools to support them in management of collections and arrears, leading to each country developing a country action plan to take back to their respective countries for consideration and implementation.

Primary objectives:
- Provide participants with exposure to the fundamentals of payment and collections systems to minimize the occurrence of arrears.
- Present international best practices in treating arrears, including the use of behavioral insights and emerging technologies.
Emphasis:
- Collection of revenue for the Government and the community as a critical role of tax administrators.
- Combining legal, behavioral, technological, and managerial approaches to reduce arrears incidence and improve collection outcomes.