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Fiscal Policy

Collections and Arrears Management (CAM)

Deadline passed

Session No.: SA 23.09

Location: New Delhi, India

Date: February 27, 2023 - March 3, 2023 (1 week)

Delivery Method: In-person Training

Primary Language: English

    Target Audience

    Managers and senior staff working in the Arrears or Debt Management areas.

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    No formal qualifications are necessary, but participants should have at least five years' experience in a tax administration.

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    Course Description

    A key aim of tax administration is to attain high rates of voluntary on-time payment and low incidence of tax arrears. However, there always needs to be a focus both on effective management of the arrears when they arise and on preventing arrears occurring in the first place. The course aims to provide participants exposure to the key fundamentals of efficient and effective payment systems to minimize the occurrence of arrears. Areas covered during the workshop include:
    Legal Framework for collections and arears management
    Payment Thinking; use of behavioral insights
    Understanding Arrears
    Smarter Debt/Arrears Collection
    Arrears Prevention and Management
    At the completion of the workshop participants will be equipped with tools to support them in management of collections and arrears, leading to each country developing a country action plan to take back to their respective countries for consideration and implementation.

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    Course Objectives

    Collection of revenue for the Government and the community is a critical role of tax administrators. This course aims to provide the participants with exposure to the fundamentals of payment and collections systems to minimize the occurrence of arrears as well as international best practices in treating arrears, including the use of behavioral insights and emerging technologies.

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